The FAA Logistics Center (FAALC) in Oklahoma City manages the acquisition of spare parts and contract management, fabricates and repairs stock spares for field maintenance, and provides project management to support the National Air Space. It supports approximately 8,000 customers, supplying approximately 100,000 parts annually to the Department of Transportation, Department of Defense, state agencies and foreign countries. In order to handle the projected demand increases with the same level of operational availability, the FAALC made the decision to update its cadre of legacy technologies used to support its supply chain- under a project they called Logistics Center Support System (LCSS).
Plantensive was contracted in a Program Support role and worked early on in the program to define a comprehensive software acquisition strategy while working with executive leadership and FAA subject matter experts to define project requirements, conduct research, build a high level program schedule and develop team member roles and responsibilities during the acquisition phase. Additionally, Plantensive was tasked with facilitating working sessions and workshops with LCSS stakeholders to educate them on modern ERP systems and functionality in maintenance, repair operations, and to outline benefits and conceptualize the future state of the LCSS Program. During the project, Plantensive was retained by the LCSS Program Management Office to provide system testing, quality assurance and requirements traceability through the design and build phases of the project. Plantensive also provided Organizational Change Management support to project executive stakeholders to advise them on strategies to deploy the LCSS system to a complex user community.